FAQ

📦 配送與運費 | Shipping & Delivery

我們使用台灣郵政 EMS 寄送全球,大部分地區 3–7 個工作天到貨。全館滿 NT$10,000 免運費。
We ship worldwide via Taiwan Post EMS. Most destinations receive orders within 3–7 business days. Free shipping on orders over NT$10,000.

🍵 茶葉保存 | Tea Storage

請將茶葉密封存放於陰涼之處,避免陽光直射、潮濕及異味。開封後建議於 3–6 個月內飲用完畢。
Store tea in an airtight container away from sunlight, moisture, and strong odours. Once opened, consume within 3–6 months for best flavour.

💳 支付方式 | Payment

我們接受主要信用卡及各大電子支付方式。所有交易均經加密處理,安全有保障。
We accept all major credit cards and electronic payment methods. All transactions are securely encrypted.

🔄 退換貨政策 | Returns & Exchanges

若收到商品有損壞或品質問題,請於收貨後 7 天內聯絡我們,我們將盡快處理。
If you receive a damaged or defective item, please contact us within 7 days of receiving your order and we will resolve it promptly.

📩 還有其他問題? | Still have questions?

歡迎透過以下方式聯絡我們:
Feel free to reach out to us:

📧 carriesteahouse@gmail.com
📸 Instagram: @carriesteahouse.tw